I want to provide my customers with an enjoyable shopping experience -- one that will keep them coming back to my site time and time again. That’s why I believe that my store policies should be fair, clear and transparent. Below you’ll find a list of all policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me today!
What is your return policy for Rings?
It's so important for a ring to fit just right. You can return any ring purchase (in new, unworn condition) for any reason. For US customers, I will send you a return shipping label. For international customers, you may need to cover shipping costs. Reach out to me, and we will see what we can do.
What is your return policy for all other pieces (non-rings):
You can return any item that has a defect, or is materially not as described. I will send you a return mailing label for any US purchases that have issues. Item must be in new, unworn condition.
If you have any other issue, please reach out to me and we can explore options. I want you to be happy, and earn your return business.
"I like to purchase many items, try them on and then return what I don't like.
Am I a fit for your store?"
Unfortunately, no. I am a single person operation, and do not have the ability to accommodate returns for more capricious reasons. If you regularly return or exchange a high percentage of what you purchase, then I am likely not a good fit for you.
Are your items mass-produced?
All jewelry items at Paige Henderson Design have been uniquely handcrafted for you using top quality materials and stones.
All in stock items will be mailed within 3 business days -- in most cases sooner.