I'm skittish about buying jewelry online. Does custom design and collaboration carried out through email really work? Like any relationship, trust is built over time. Email correspondence and collaboration can quickly break down barriers, even when long distances are a factor. Check out these comments from satisfied customers; I can also provide you with references upon request. Please feel free to send me any questions or concerns you might have. How long will it take to receive my order? On average, all items, including custom orders, will be completed in less than 7 business days of my receipt of your order and will be shipped within 1 business day following production. Items will ship via U.S. Postal Service Priority Mail in the U.S. (Other mail services may be used internationally). Please note that times may vary due to fluctuations in order volume. If you have specific concerns about timelines, please let me know and I will do my best to accommodate them. Rush shipping and order options are available. I saw something I liked but it's gone now – what happened? All of my items are handmade – often with one-of-a-kind stones. The item you liked was probably sold. Bummer, dude. Can you make that with a different stone? I'm always happy to accommodate custom orders. Email me and I will contact you to discuss our options. You may want to look over my Stones page to see some of the pieces that are available. There is a one-of-a-kind ring that I like, but it's not in my size. Can you make it fit me? Well, yes, but because the initial ring will need to be destroyed to make a version in your size, the price will be higher. Please email me for more information if you see something that interests you. What if the item I purchased doesn't fit? Custom pieces, especially rings, will be crafted for you based on the measurement that you have specified. I strongly recommend that you have your finger professionally sized by a jeweler if you are unsure of your ring size. Provided the ring has been shipped to you in the size that you specified, I am not able to make further adjustments to ring size without incurring additional costs. For one-of-a-kind, already existing items, please pay careful attention to measurements stated in the description. Nevertheless, if you have a problem with your purchase, email me within 7 days following receipt of your item regarding an exchange. All exchanges must be pre-approved via email and must be received within 7 days of approval in new, unused condition. Shipping charges are not refundable. Customers are responsible for all cost and risk related to return shipments including shipping costs, delivery confirmation and any damage occurring during the return shipment. Please note that all custom order sales are final and cannot be returned, refunded or exchanged. But what if my item is damaged? All items are handmade with attention to detail and are carefully inspected for any defects; therefore, I only offer refunds for merchandise broken or damaged during shipment. If you have a problem with your purchase, email me within 7 days following receipt of your item regarding an exchange, return, or replacement. All exchanges, returns and replacements must be pre-approved via email and must be received within 7 days of approval in new, unused condition. Shipping charges are not refundable. Customers are responsible for all cost and risk related to return shipments including shipping costs, delivery confirmation and any damage occurring during the return shipment. OK, I lied – it's not damaged and it fits, but it's a little more brown than it looked in the photos. Can I still return it? I'm a small studio and do all of my own stunts – photography, production, you name it, I do it. Colors may appear differently on your monitor, and items may not match the photo exactly. I've done my best to represent items accurately, but please note I do not accept returns or exchanges for those reasons. Still have questions? Feel free to email me and I will do my best to answer them! Thanks to Jigabug Baby for allowing me to freely steal her well-written FAQ page. All humor contained herein is fully credited to its creative owner.