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I'm skittish about buying jewelry online. Does custom design and collaboration carried out through email really work?

Like any relationship, trust is built over time. Email correspondence and collaboration can quickly break down barriers, even when long distances are a factor. Check out these comments from satisfied customers; please feel free to send me any questions or concerns you might have.

 

How long will it take to receive my order?

On average, all items, including custom orders, are completed in less than 10 business days of my receipt of your order and will be shipped within 1 business day following production. Items will ship via U.S. Postal Service Priority Mail in the U.S. (Other mail services may be used internationally).

Please note that times may vary due to fluctuations in order volume. If you have specific concerns about timelines, please let me know and I will do my best to accommodate them. Rush shipping and order options may be available.

 

I saw something I liked but it's gone now what happened?

All of my items are handmade often with one-of-a-kind stones. The item you liked may have been sold.

 

What if the item I purchased doesn't fit?

Most pieces listed are one-of-a-kind creations, and can not be sized. Please be confident that you are ordering a ring or necklace in your appropriate size. I strongly recommend that you have your finger professionally sized by a jeweler if you are unsure of your ring size. Provided the ring has been shipped to you in the size that you specified, I am not able to make further adjustments to ring size.

Shipping charges are not refundable. Customers are responsible for all cost and risk related to return shipments including shipping costs, delivery confirmation and any damage occurring during the return shipment.

Please note that all custom order sales are final and cannot be returned, refunded or exchanged.

But what if my item is damaged?

All items are handmade with attention to detail and are carefully inspected for any defects; therefore, I only offer refunds for merchandise broken or damaged during shipment. If you have a problem with your purchase, email me within 7 days following receipt of your item regarding an exchange, return, or replacement. All exchanges, returns and replacements must be pre-approved via email and must be received within 7 days of approval in new, unused condition.

Shipping charges are not refundable. Customers are responsible for all risk related to return shipments and any damage occurring during the return shipment.

OK, I lied it's not damaged and it fits, but it's a little more brown than it looked in the photos. Can I still return it?

I'm a small studio and do all of my own stunts photography, production, you name it, I do it. Colors may appear differently on your monitor, and items may not match the photo exactly. I've done my best to represent items accurately, but please note I do not accept returns or exchanges for those reasons.


Still have questions? Feel free to email me and I will do my best to answer them!

Thanks to Jigabug Baby for allowing me to freely steal her well-written FAQ page. All humor contained herein is fully credited to its creative owner.

 

© Paige C. Henderson, 2013
Paige Henderson, an Atlanta-based artist creating one-of-a-kind jewelry from sterling silver and stone. Custom pieces make excellent gifts at affordable prices.